Microsoft Dynamics CRM 2011 Dumps Collection for MB2-867 Exam

QUESTION NO: 1



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM

2011, and have Microsoft Dynamics CRM E-Mail Router configured.


There is currently in excess of 900 queue mailboxes configured for ABC.com. Subsequent to receiving instruction to configure the E-Mail Router to imports messages sent to the queue mailboxes automatically, in the least amount of time, you start by creating forwarding rules for all ABC.com’s queue mailboxes.


You need to make sure that the configuration is suitably completed. Which of the following actions should you take?

A. You should consider setting the E-mail access type C Incoming option to Forward Mailbox for

all queues, and configure the E-mail Router to use a forward mailbox. You should then publish the

E-Mail Router settings.

B. You should consider setting the E-mail access type C Incoming option to Forward Mailbox for all queues, and configure the E-mail Router to use only the queue mailboxes. You should then publish the E-Mail Router settings.

C. You should consider setting the E-mail access type C Incoming option to E-mail Router for all queues, and configure the E-mail Router to use only the queue mailboxes. You should then publish the E-Mail Router settings.

D. You should consider setting the E-mail access type C Incoming option to E-mail Router for all queues, and configure the E-mail Router to use a forward mailbox. You should then publish the E- Mail Router settings.


Answer: C Explanation:

QUESTION NO: 2


You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 on-premise in their environment.


ABC.com has five organizations configured for their CRM environment. ABC.com policy requires all ABC.com users to have accounts in all organizations.


You are instructed to make sure that the Microsoft Dynamics CRM E-Mail Router is configured to satisfy the policy. You have also been informed that fifty percent of ABC.com’s users have Exchange Online e-mail accounts, while the rest has Microsoft Exchange Server 2010 e-mail accounts.


A. You should consider generating 10 incoming profiles.

B. You should consider generating 5 incoming profiles.

C. You should consider generating a single incoming profile.

D. You should not consider generating an incoming profile.


Answer: B Explanation:



QUESTION NO: 3



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment.





You have received instructions to make sure that an incoming profile is configured for an

Exchange server, named ABC-SR18, which has Microsoft Exchange Server 2003 installed. Which of the following actions should you take?

A. You should use https://ABC-sr18 as the incoming server address.

B. You should use https://ABC-sr18/EWS/Exchange.asmx as the incoming server address.

C. You should consider upgrading to Exchange Server 2007.

D. You should consider upgrading to Exchange Server Online.





Answer: A

Reference:



http://msdn.microsoft.com/en-us/library/hh182255.aspx















QUESTION NO: 4



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment.





You have recently configured the Microsoft Dynamics CRM E-Mail Router for ABC.com’s environment.





Which of the following options are TRUE with regards to the Microsoft Dynamics CRM Server

2011 E-Mail Router?





A. You should install Microsoft Dynamics CRM Server 2011 E-Mail Router on computers running

Windows Vista, or Windows Server 2008 R2 (x64).

B. You should install Microsoft Dynamics CRM Server 2011 E-Mail Router on computers running

Windows 7, or Windows Server 2008 R2 (x64).

C. You should install Microsoft Dynamics CRM Server 2011 E-Mail Router on computers running

Windows XP, or Windows Server 2008 R2 (x64).

D. You should install Microsoft Dynamics CRM Server 2011 E-Mail Router on computers running

Windows 7, or Windows Server 2008 R2 (x64).Windows Server 2008 R2 (x86)





Answer: B

Reference:



http://technet.microsoft.com/en-us/library/gg554837.aspx

















QUESTION NO: 5



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 on-premise in their environment.





You have configured a forward mailbox that will be used by two newly configured message

queues for inbound e-mail. The two new queues will make use of the Microsoft Dynamics CRM E- Mail Router for outbound e-mail. ABC.com currently has POP3 e-mail accounts, and makes use of the SMTP protocol for forwarding e-mails.





ABC.com’s users make use of Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook for inbound e-mail, and e-mails are forwarded via the Microsoft Dynamics CRM E-Mail Router.





You are required to configure incoming and outgoing profiles from the E-mail Router Configuration

Manager.







Which of the following options are TRUE with regards to creating profiles?







A. At least one incoming and one outgoing profile have to be configured.

B. Multiple incoming and one outgoing profile are not allowed.

C. Each queue must have an incoming profile configured.

D. Each queue must have an outgoing profile configured.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/dd979453.aspx













QUESTION NO: 6



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment.





During a training exercise, a trainee named Mia Hamm enquires what the result will be if the Microsoft Dynamics CRM E-Mail Router is installed without selecting the Rule Deployment Wizard component.





Which of the following options best describes your response?







A. You should inform Mia Hamm that the Microsoft Dynamics CRM E-Mail Router will only be used with a POP3 e-mail system.

B. You should inform Mia Hamm that the Microsoft Dynamics CRM E-Mail Router will only be used with an Exchange e-mail system.

C. You should inform Mia Hamm that the Microsoft Dynamics CRM E-Mail Router will be used with a POP3, and an Exchange e-mail system.

D. You should inform Mia Hamm that the Microsoft Dynamics CRM E-Mail Router will have no e- mail system configured.



Answer: A Explanation:









QUESTION NO: 7



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment.





You have recently configured the use of smart matching in ABC.com’s environment. Which of the following statements are true with regards to smart matching?

A. E-mail activity is associated with other Microsoft Dynamics CRM records by subject, senders address, and recipient’s addresses.

B. E-mail activity is associated with other Microsoft Dynamics CRM records by the recipient’s addresses only.

C. E-mail activity is associated with other Microsoft Dynamics CRM records by subject only. D. E-mail activity is associated with other Microsoft Dynamics CRM records by the senders address only.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg584023.aspx















QUESTION NO: 8



You work as an administrator at ABC.com. ABC.com has recently deployed Microsoft Dynamics

CRM Server 2011 in their environment.







ABC.com has acquired a new computer, named ABC-WS36, which has no operating system installed. You have received instructions to make sure that the 32-bit edition of the Microsoft Dynamics CRM Server 2011 E-mail Router runs on ABC-WS36.





Which of the following actions should you take?







A. You should consider installing Windows Server 2008 (x86) SP2 on ABC-WS36.

B. You should consider installing Windows XP (x86) SP2 on ABC-WS36.

C. You should consider installing Windows Vista (x86) on ABC-WS36.

D. You should consider installing Windows 7 (x86) on ABC-WS36.





Answer: D

Reference:



http://technet.microsoft.com/en-us/library/gg554837.aspx















QUESTION NO: 9



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 on-premise in their environment.





You have also deployed the Microsoft Dynamics CRM Server 2011 E-mail Router. You are in the process of configuring an incoming Microsoft Exchange Online profile for the E-Mail Router.





You need to configure the use of an appropriate authentication type. Which of the following actions should you take?





A. You should consider configuring Kernel Mode authentication.

B. You should consider configuring Windows Authentication.

C. You should consider configuring Basic authentication.

D. You should consider configuring Anonymous authentication.





Answer: B

Reference:



Microsoft Dynamics CRM Server 2011 Service Provider Planning and Deployment Guide















QUESTION NO: 10



You work as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment.





Kara Lang is a trainee administrator at ABC.com that you are responsible for training. You are in the process of configuring ABC.com’s Microsoft Dynamics CRM E-Mail Router.





Kara Lang would like to know which e-mail systems are natively supported by the Microsoft

Dynamics CRM Server 2011 E-mail Router.







Which of the following best describes your response?







A. You should inform Kara Lang that only POP3-compliant servers (for incoming e-mail only) are supported.

B. You should inform Kara Lang that only SMTP-compliant servers (for outgoing e-mail only) are supported.

C. You should inform Kara Lang that IMAP and POP3-compliant servers are supported for incoming e-mail.

D. You should inform Kara Lang that Microsoft Exchange Online, POP3-compliant servers (for incoming e-mail only), and SMTP-compliant servers (for outgoing e-mail only) are supported.



Answer: D

Reference:



http://technet.microsoft.com/en-us/library/gg554851.aspx















QUESTION NO: 11



You work as an administrator at ABC.com. ABC.com has recently deployed Microsoft Dynamics





CRM Server 2011 in their environment.







ABC.com has acquired a new computer, named ABC-WS36, which has no operating system installed. You have received instructions to make sure that the 64-bit edition of the Microsoft Dynamics CRM Server 2011 E-mail Router runs on ABC-WS36.





Which of the following actions should you take?







A. You should configure ABC-WS36 to run a 64-bit edition of Windows 7.

B. You should configure ABC-WS36 to run a 64-bit edition of Windows XP SP3

C. You should configure ABC-WS36 to run a 32-bit edition of Windows Server 2008 R2.

D. You should configure ABC-WS36 to run a 32-bit edition of Windows Server 2008.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554837.aspx















QUESTION NO: 12



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has informed you of their intention to include Microsoft Dynamics CRM Server 2011 in their environment. When the time arrives for the deployment, you are instructed to make sure that the security group names used in Microsoft Dynamics CRM Server 2011 is not the same as the Active Directory security group names in use at present.





Which of the following actions should you take?







A. You should consider creating the security groups in Active Directory prior to installing Microsoft

Dynamics CRM Server 2011 by using an XML configuration file.

B. You should consider logging on to the server as a Domain Administrator to install Microsoft Dynamics CRM Server 2011 via an XML configuration file that includes the names of the security groups you want to create.

C. You should consider logging on to the server as Domain user to install Microsoft Dynamics

CRM Server 2011 from the installation DVD.

D. You should consider logging on to the server as a Local Administrator to install Microsoft

Dynamics CRM Server 2011 from the installation DVD.





Answer: B





Reference:



http://technet.microsoft.com/en-us/library/gg554688.aspx

















QUESTION NO: 13



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has informed you of their intention to include Microsoft Dynamics CRM Server 2011 in their environment. A server, named ABC-SR36, which is running a 64-bit version of Windows Server 2008 Enterprise SP2 has been earmarked to host Microsoft Dynamics CRM 2011.





You are planning to install Microsoft SQL Server prior to the Microsoft Dynamics CRM Server

2011 installation.







Which of the following actions should you take?







A. You should consider installing a 32-bit edition of SQL Server 2008 Enterprise Edition SP1 on

ABC-SR36.

B. You should consider installing a 64-bit edition of SQL Server 2008 Standard Edition SP1.

C. You should consider installing a 64-bit edition of SQL Server 2008 Workgroup.

D. You should consider installing a 64-bit edition of SQL Server 2008 Compact.





Answer: B

Reference:



http://technet.microsoft.com/en-us/library/gg554691.aspx















QUESTION NO: 14



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has a server, named ABC-SR36, which is running a 64-bit version of Windows Small Business Server 2008 SP2. ABC-SR36 also has Internet Information Services (IIS) 7, Microsoft SQL Server 2008 Workgroup Edition, and Microsoft Office SharePoint Server 2007 installed.





You have been tasked with making sure that Microsoft Dynamics CRM Server 2011 on-premises can be installed on ABC-SR36.





Which of the following actions should you take?







A. You should configure ABC-SR36 to run Windows Server 2008 Enterprise (x64) SP2.

B. You should configure ABC-SR36 to run Information Services (IIS) 7.5.

C. You should configure ABC-SR36 to run a 64-bit version of Microsoft SQL Server 2008

Standard, Enterprise, or Datacenter Editions.

D. You should configure ABC-SR36 to run any edition of Microsoft SharePoint 2010.





Answer: C

Reference:



http://technet.microsoft.com/en-us/library/gg554691.aspx















QUESTION NO: 15



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory Domain Services (AD DS) domain named ABC.com.







ABC.com has a server, named ABC-SR35, running a 64-bit version of Windows Server 2008

Enterprise R2. ABC also has a server, named ABC-SR36, running a 64-bit version of Microsoft

SQL Server 2008 R2 Enterprise Edition.







You have been instructed to deploy Microsoft Dynamics CRM Server 2011 and the Microsoft Dynamics CRM E-mail Router on ABC-SR35. Furthermore, you have to configure ABC-SR36 to host the Microsoft Dynamics CRM databases. You have also been informed that a connection to Microsoft Exchange Server 2010 Enterprise Edition must be configured for the Microsoft Dynamics CRM E-mail Router.





Which of the following options are TRUE with regards to the permissions required to successfully complete the installation? (Choose all that apply.)





A. You should have Local Administrator rights on ABC-SR35

B. You should have Local Administrator rights on ABC-SR36.

C. You should have Exchange Server Administrator rights in Active Directory Domain Services

(AD DS).

D. You should have sysadmin role permissions on ABC-SR36.

E. You should have rights to create and add members to security groups in Active Directory

Domain Services (AD DS).





F. You should be a member of the Domain Administrators group.





Answer: A,F

Reference:



http://technet.microsoft.com/en-us/library/gg554723.aspx















QUESTION NO: 16



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has two severs, named ABC-SR07 and ABC-SR08, which must be configured to host the Microsoft Dynamics CRM Server 2011 and the Microsoft Dynamics CRM database respectively.





Which of the following actions should you take?







A. You can install Windows Web Server 2008 (x64) SP2 on ABC-SR07.

B. You can deploy a Server Core installation of Windows Server 2008 R2 (x64) on ABC-SR07.

C. You can install SQL Server 2008 R2 Datacenter Edition (x64) on ABC-SR08.

D. You can install SQL Server 2008 R2 Web Edition (x64) on ABC-SR08.





Answer: A,C

Reference:



http://technet.microsoft.com/en-us/library/gg554668.aspx http://technet.microsoft.com/en-us/library/gg554691.aspx











QUESTION NO: 17



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has informed you of their intention to include Microsoft Dynamics CRM Server 2011 on- premises in their environment. ABC.com currently employs 1000 users, and has 500 workstations for use on two shifts. All users require access to Microsoft Dynamics CRM.





You have been asked to suggest a Client Access License (CAL) model suitable for the scenario.





You have also been told that the solution must cost-effective. Which of the following actions should you take?

A. You should suggest that ABC.com acquires a Device CAL for each user.

B. You should suggest that ABC.com acquires a Device CAL for each workstation.

C. You should suggest that ABC.com acquires a User CAL for each user.

D. You should suggest that ABC.com acquires 500 workstations, and a Device CAL for each workstation including the new ones.



Answer: B

Reference:



http://technet.microsoft.com/en-us/library/bb693539.aspx















QUESTION NO: 18



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has informed you of their intention to include Microsoft Dynamics CRM Server 2011 on- premises in their environment. ABC.com has made multiple servers available for the deployment.





On one of the available servers, you plan to install the Back End server group.







Which of the following roles will be deployed in this scenario? (Choose all that apply.)







A. Asynchronous Processing Service

B. Web Application Server

C. Discovery Web Service

D. Sandbox Processing Service

E. Deployment Web Service





Answer: A,D

Reference:



http://technet.microsoft.com/en-us/library/gg584058.aspx















QUESTION NO: 19





You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has informed you of their intention to include Microsoft Dynamics CRM Server 2011 in their environment. Prior to deploying Microsoft Dynamics CRM Server 2011, you create an organizational unit (OU), named ABCCRMSecGroup, in Active Directory.





You then make use of the Organization element in an XML configuration file that references the

ABCCRMSecGroup OU to install Microsoft Dynamics CRM Server 2011. Which of the following statements are TRUE?

A. You will need to create the necessary security groups in the ABCCRMSecGroup OU

subsequent to the installation.

B. Unnecessary data within the ABCCRMSecGroup OU will be removed during the installation. C. The necessary security groups will automatically be created in the ABCCRMSecGroup OU during the installation.

D. You should add the Active Directory security groups to the ABCCRMSecGroup OU.





Answer: C

Reference:



http://technet.microsoft.com/en-us/library/gg554688.aspx















QUESTION NO: 20



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has a server, named ABC-SR07, which runs Windows Server 2008 Enterprise (x64) SP2. You have received instructions to deploy Microsoft Dynamics CRM Server 2011 on ABC- SR07.





You are also required to make sure that document management functionality with SharePoint is made use of.





Which of the following statements are TRUE?







A. You need to access the CRM Manager to activate document management functionality with

SharePoint.





B. You are able to make use of document management functionality with Office SharePoint Server

2007, but the data will always be displayed in an IFrame.

C. You are able to make use of document management functionality with Office SharePoint Server

2007, but the data will always be displayed in a grid view.

D. To make use of document management functionality with SharePoint, you need to have Office

SharePoint Server 2007 or any edition of SharePoint 2010 installed.





Answer: A,D

Reference:



http://technet.microsoft.com/en-us/library/gg554697.aspx

















QUESTION NO: 21



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You are planning to deploy Microsoft Dynamics CRM Server 2011 on a Windows Server 2008 R2 server named ABC-SR13. ABC.com has two Windows Server 2008 R2 servers, named ABC- SR13 and ABC-SR14. ABC-SR13 has Microsoft SQL Server 2008 R2 Datacenter Edition (x64) installed, while ABC-SR14 is running Microsoft SQL Server 2008 Express Edition.





You are required to make sure that the Microsoft Dynamics CRM Server 2011 deployment completes successfully.





Which of the following actions should you take? (Choose all that apply.)







A. You should consider installing SQL Server Reporting Services on ABC-SR13.

B. You should consider installing SQL Server Reporting Services on ABC-SR14.

C. You should consider configuring ABC-SR13 to host the Microsoft Dynamics CRM databases

D. You should consider configuring ABC-SR14 to host the Microsoft Dynamics CRM databases





Answer: A,C

Reference:



http://technet.microsoft.com/en-us/library/gg554716.aspx















QUESTION NO: 22





You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has a server, named ABC-SR36, which runs Windows Server 2003 Standard (x64) SP2. You have been informed that ABC-SR36 has been earmarked for the deployment of Microsoft Dynamics CRM Server 2011.





You need to make sure that ABC-SR36 is able to host Microsoft Dynamics CRM Server 2011. Which of the following options should you take?

A. You should consider upgrading ABC-SR36 to run a Server Core installation of Windows Server

2008 (x64) SP2

B. You should consider upgrading ABC-SR36 to run Windows Server 2008 for Itanium-Based

Systems (IA-64).

C. You should consider upgrading ABC-SR36 to run Windows Server 2003 Enterprise (x64) SP2

D. You should consider upgrading ABC-SR36 to run Windows Server 2008 Enterprise (x64) SP2





Answer: D

Reference:



http://technet.microsoft.com/en-us/library/gg554668.aspx

















QUESTION NO: 23



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You have recently installed Microsoft Dynamics CRM Server 2011 in ABC.com’s environment.

You are in the process of planning the Microsoft Dynamics CRM E-mail Router installation that will be linked to Microsoft Exchange Server 2010 Enterprise Edition.





You have been instructed to make sure that Microsoft Exchange Server 2010 Enterprise Edition routes e-mail messages into Microsoft Dynamics CRM Server 2011 automatically.





Which two of the following statements are TRUE with regards to the installation of the Microsoft

Dynamics CRM E-mail Router? (Choose two.)







A. The Microsoft Dynamics CRM E-mail Router can be installed on 32-bit editions of Windows

Server 2008 and Windows Server 2008 R2.





B. The Microsoft Dynamics CRM E-mail Router can be installed on 64-bit editions of Windows

Server 2008 and Windows Server 2008 R2.

C. The Microsoft Dynamics CRM E-mail Router can be installed on 32-bit and 64-bit editions of

Windows 7.

D. The Microsoft Dynamics CRM E-mail Router can be installed on 32-bit and 64-bit editions of

Windows Vista.





Answer: A,C

Reference:



http://technet.microsoft.com/en-us/library/gg554837.aspx















QUESTION NO: 24



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment.







You are preparing to deploy Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook to ABC.com’s workstations. You have been instructed to make sure that the method you use takes the least time.





Which of the following options should you take?







A. You should consider making use of the Microsoft Dynamics CRM Software Share.

B. You should consider making use of a Group Policy Object (GPO).

C. You should consider making use of Microsoft System Center Configuration Manager 2007. D. You should consider making the Get CRM for Outlook button available on the Microsoft Dynamics CRM web client message bar.



Answer: D

Reference:



http://support.microsoft.com/kb/2004601















QUESTION NO: 25



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.





ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment. You then installed and restarted Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook. The Configuration Wizard then starts automatically.





Which of the following statements are TRUE with regards to configuring Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook?





A. You have to configure Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook immediately, or else you will have to reinstall the application.

B. If you cancel the configuration, a Configure Microsoft Dynamics CRM for Outlook button will be displayed on the Outlook toolbar.

C. You are allowed to use a script to configure multiple client computers.

D. You are only allowed to configure a total of 3 organizations.





Answer: B,C

Reference:



http://technet.microsoft.com/en-us/library/gg554865.aspx















QUESTION NO: 26



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com makes use of Microsoft Dynamics CRM Server 2011 in their environment. ABC.com users access Microsoft Dynamics CRM 2011 via the web client.





ABC.com has released a policy that requires you to prevent users from accessing Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook. You have to make sure that the policy is enforced.





Which of the following actions should you take?







A. You should consider making sure that the Get CRM for Outlook button does not appear on the message bar of the Microsoft Dynamics CRM web client.

B. You should consider configuring a new Group Policy Object (GPO) to that prevents users from accessing Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook.

C. You should consider writing a new script that prevents users from accessing Microsoft

Dynamics CRM Server 2011 for Microsoft Office Outlook.

D. You should modify the permissions for ABC.com’s users.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554879.aspx















QUESTION NO: 27



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You have installed Microsoft Dynamics CRM Online 2011 in ABC.com’s environment. You then installed Microsoft Dynamics CRM Online for Microsoft Office Outlook on all ABC.com’s workstations. You then configured multiple organizations that are linked to Microsoft Dynamics CRM Online for Microsoft Office Outlook.





Which of the following options are TRUE with regards to this scenario?







A. This scenario allows users to track items for only the linked organizations that they belong to.

B. This scenario allows users to track items for all of the linked organizations.

C. This scenario prevents users from tracking items for all of the linked organizations.

D. This scenario allows users to access items for all of the linked organizations, whether they are online or offline.



Answer: B Explanation:









QUESTION NO: 28



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com currently makes use of Microsoft Dynamics CRM 4.0. ABC.com’s workstations have Microsoft Office Outlook 2007 (32-bit edition) and Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook installed.





Subsequent to upgrading to Microsoft Dynamics CRM Server 2011 on-premises, you receive reports from users saying that although they have online access to Microsoft Dynamics CRM from Outlook, they are no longer able to use the offline access option.





You have been tasked with making sure that the ability to access Microsoft Dynamics CRM from





Outlook offline is returned.







Which of the following actions should you take?







A. You should consider upgrading to a 32-bit edition of Microsoft Dynamics CRM Server 2011 for

Outlook.

B. You should consider upgrading to a 64-bit edition of Microsoft Dynamics CRM Server 2011 for

Outlook.

C. You should consider installing a 32-bit edition of Office 2010.

D. You should consider installing a 64-bit edition of Office 2010.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554685.aspx















QUESTION NO: 29



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You have recently deployed Microsoft Dynamics CRM Online 2011 for ABC.com. You are then also asked to configure the use of Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook for all ABC.com’s workstations. ABC.com’s workstations have the following software installed:





Microsoft Windows XP Professional SP3. Internet Explorer 7

Microsoft Office 2003 SP2







You want to make sure that workstations are able to run Microsoft Dynamics CRM Server 2011 for

Microsoft Office Outlook without making too many changes. Which of the following actions should you take?

A. You should upgrade to Microsoft Office 2003 with SP3 on all workstations.

B. You should upgrade from Internet Explorer 7 to Internet Explorer 9 on all workstations.

C. You should upgrade all workstations to run Windows 7.

D. You should upgrade to Office 2010 on all workstations.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554676.aspx http://technet.microsoft.com/en-us/library/gg554696.aspx











QUESTION NO: 30



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You have recently deployed Microsoft Dynamics CRM Online 2011 for ABC.com. You are then instructed to configure the use of a 64-bit edition of Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook. You have also been informed that the most up to date software should be used for this configuration.





ABC.com’s workstations are all configured to run



Windows XP Professional x64 Edition, with Internet Explorer 7 and Microsoft Office 2003 SP3. Which of the following actions should you take?

A. You should upgrade all workstations to run Internet Explorer 9 and Outlook 2010 (64-bit).

B. You should upgrade all workstations to run Internet Explorer 9.

C. You should upgrade all workstations to run Outlook 2010 (32-bit).

D. You should upgrade all workstations to run Microsoft Office 2007 SP2.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554696.aspx http://technet.microsoft.com/en-us/library/gg554676.aspx











QUESTION NO: 31



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.





After deploying Microsoft Dynamics CRM Server 2011 on-premises for ABC.com, you are instructed to deploy Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook on all ABC.com’s workstations. ABC.com’s workstations are currently running Windows XP Professional SP2, with Microsoft Office 2003 SP1.





You need to make sure that Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook is installed on all ABC.com’s workstations. You have been informed that the solution you use should make use of the most recent software.





Which of the following actions should you take?







A. You should deploy Windows 7 (x64), Microsoft Office 2010 (x64) to all ABC.com’s workstations. B. You should deploy Windows 7 (x86), Microsoft Office 2010 (x64) to all ABC.com’s workstations. C. You should deploy Windows 7 (x64), Microsoft Office 2010 (x86) to all ABC.com’s workstations. D. You should deploy Windows XP Professional SP3 (x64), Microsoft Office 2007 (x64) to all ABC.com’s workstations.

E. You should deploy Windows XP Professional SP3 (x64), Microsoft Office 2007 (x86) to all

ABC.com’s workstations.

F. You should deploy Windows XP Professional SP3 (x86), Microsoft Office 2007 (x64) to all

ABC.com’s workstations.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554696.aspx http://technet.microsoft.com/en-us/library/gg554676.aspx

















QUESTION NO: 32



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has recently deployed Microsoft Dynamics CRM Server Online 2011. You have been instructed to install Microsoft Dynamics CRM Server 2011 for Microsoft Office Outlook on ABC.com’s workstations.





You notice that the workstations are using Internet Explorer 5. You need to make sure that

ABC.com’s workstations use a browser that is supported by Microsoft Dynamics CRM Server

2011 for Microsoft Office Outlook.





Which of the following statements are TRUE with regards to browsers in this scenario?







A. You should not configure the use of Internet Explorer 7, Internet Explorer 8, or Internet Explorer

9 for ABC.com’s workstations.

B. You should not make any changes to the browsers on ABC.com’s workstations.

C. You should configure the use of Internet Explorer 7, Internet Explorer 8, or Internet Explorer 9 for ABC.com’s workstations.

D. You should configure the use of Internet Explorer 6, Internet Explorer 7, or Internet Explorer 8 for ABC.com’s workstations.



Answer: C

Reference:



http://technet.microsoft.com/en-us/library/gg554676.aspx



















QUESTION NO: 33



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has two servers, named ABC-SR13 and ABC-SR14, which has Windows Server 2008

R2 Web Edition. You are in the process of deploying Microsoft Dynamics CRM Server 2011 on

ABC-SR13 and ABC-SR14.







You have just configured Network Load Balancing (NLB), and now want to configure the CRM Application Pool service account to suitably authenticate. You also want to make sure that resources located on other member computers are accessible to the CRM Application Pool service account.





You then access Active Directory Service Interfaces Editor (ADSI Edit) and configure the Service

Principle Name (SPN) for the CRM Application Pool service account. Which of the following actions should you take NEXT?

A. You should configure the ApplicationHost.config file.

B. You should configure the app.config file.

C. You should configure the machine.config file.

D. You should configure the web.config file.





Answer: A











QUESTION NO: 34



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







A fellow administrator, named Andy Reid, is in the process of deploying Microsoft Dynamics CRM Server 2011. Andy Reid wants to run the CRMAppPool.





Which of the following is TRUE with regards to the service account used to run the CRMAppPool?







A. The service account should belong to the Active Directory Domain Users group.

B. The service account should be a member of the CRM Users group.

C. The service account should belong to the Active Directory Performance Log Users group.

D. The service account should have Sysadmin permission on the instance of SQL Server to be used for the configuration and organization databases.



Answer: A,C

Reference:



http://technet.microsoft.com/en-us/library/gg554723.aspx















QUESTION NO: 35



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com. All servers on the ABC.com network have Windows Server

2008 R2 installed, and all workstations have Windows 7 installed.







You are currently in the process of deploying Microsoft Dynamics CRM Server 2011 on a server, named ABC-SR13, which is configured to run Microsoft SQL Server 2008 R2. ABC.com has requested that Microsoft Dynamics CRM be combined with Microsoft SharePoint 2010 document libraries.





To facilitate this, you have installed Microsoft SharePoint Search Server.







Which of the following statements best describes the reasons for this integration?







A. It prevents non-Microsoft Dynamics CRM users from accessing the documents.





B. It provides SharePoint document management abilities within Microsoft Dynamics CRM. C. It allows non-Microsoft Dynamics CRM users to access the documents without requiring permissions on the SharePoint server.

D. It allows CRM users to create, upload, view, and delete documents on a SharePoint server from inside Microsoft Dynamics CRM.



Answer: B,D

Reference:



http://technet.microsoft.com/en-us/library/gg334768.aspx















QUESTION NO: 36



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You have been instructed to install Microsoft Dynamics CRM Server 2011 using the Full Server installation method.





Which of the following is TRUE with regards to the Microsoft Dynamics CRM Asynchronous

Processing Service?







A. The account used to run Microsoft Dynamics CRM Asynchronous Processing Service must have Domain User membership.

B. The account used to run Microsoft Dynamics CRM Asynchronous Processing Service should be configured as a Microsoft Dynamics CRM user.

C. The account used to run Microsoft Dynamics CRM Asynchronous Processing Service should have Performance Log Users membership.

D. The account used to run Microsoft Dynamics CRM Asynchronous Processing Service must be a member of the Active Directory Domain Administrators group.



Answer: A,C

Reference:



http://technet.microsoft.com/en-us/library/gg554826.aspx















QUESTION NO: 37



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.





You have been tasked with deploying Microsoft Dynamics CRM Server 2011 for ABC.com. ABC.com has released a policy stating that all users who work outside of the office using laptops, or personal computers, should be able to access Microsoft Dynamics CRM via the Internet.





You, therefore, need to perform an Internet-facing deployment (IFD) of Microsoft Dynamics CRM

2011.







Which of the following actions should you take FIRST?







A. You should install and configure AD FS 2.0.

B. You should configure the Microsoft Dynamics CRM Server 2011 server for claims-based authentication.

C. You should configure the Microsoft Dynamics CRM Server 2011 server for IFD.

D. Configure the eternal users with the necessary permissions.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg188592.aspx http://technet.microsoft.com/en-us/library/gg188587.aspx











QUESTION NO: 38



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You are in the process of installing Microsoft Dynamics CRM Server 2011. You have been instructed to configure access to the Microsoft Dynamics CRM website via the HTTPS protocol.





Which of the following actions should you take?







A. You should create a DNS record.

B. You should create the Microsoft Dynamics CRM website and configure it for SSL.

C. You should Create and configure an HTTP Host Header.

D. You should select the website in the Microsoft Dynamics CRM Server setup interface.

E. You should install the Microsoft Dynamics CRM Server by using a CSV configuration file.





Answer: B,D Explanation:























QUESTION NO: 39



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You are in the process of deploying Microsoft Dynamics CRM Server 2011. You have been informed that when you specify the security account for the Application Service, you have to make use of an Active Directory security group that has the minimum required permissions.









Which of the following actions should you take?







A. You should make use of the Active Directory Domain Users security group.

B. You should make use of the Active Directory Performance Log Users security group.

C. You should make use of the Active Directory Local Administrators security group.

D. You should make use of the Active Directory Server Operators security group.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554723.aspx



































QUESTION NO: 40



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has a server, named ABC-SR13, which is configured to run a 64-bit edition of Windows Server 2008 R2 Enterprise. ABC-SR13 is also configured to host Microsoft Dynamics CRM 4.0 (64-bit).





ABC.com has requested that the use of Microsoft Dynamics CRM Server 2011 be implemented. You want to achieve this goal using the recommended option.

Which of the following actions should you take?







A. You should consider migrating via a new instance of SQL Server.

B. You should consider migrating via the same instance of SQL Server.

C. You should consider performing an in-place upgrade.

D. You should consider performing a clean install on a new server.





Answer: A

Reference:



http://technet.microsoft.com/en-us/library/gg554719.aspx

















QUESTION NO: 41



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com is currently running Microsoft Dynamics CRM 3.0 Professional Edition in their environment. They have recently decided to upgrade to Microsoft Dynamics CRM Server 2011.





You need to make sure that the upgrade is successful. Which of the following actions should you take?

A. You should consider performing an in-place upgrade to Microsoft Dynamics CRM Server 2011. B. You should consider performing an in-place upgrade to Microsoft Dynamics CRM 4.0 Server, and then upgrading to Microsoft Dynamics CRM Server 2011.

C. You should uninstall Microsoft Dynamics CRM 3.0 Professional Edition, and then perform a fresh installation of Microsoft Dynamics CRM Server 2011.

D. You should consider migrating to Microsoft Dynamics CRM 4.0 Server, and then upgrading to

Microsoft Dynamics CRM Server 2011.





Answer: D

Reference:



http://technet.microsoft.com/en-us/library/gg554699.aspx













QUESTION NO: 42



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You are planning to install Microsoft Dynamics CRM Server 2011. ABC.com has a single instance of Microsoft SQL Server configured.





Which of the following options are TRUE with regards to this scenario? (Choose all that apply.)







A. A single instance of Microsoft SQL Server will only support a single Microsoft Dynamics CRM

deployment.

B. A single instance of Microsoft SQL Server can support multiple deployments of Microsoft

Dynamics CRM.

C. A single instance of Microsoft SQL Server cannot support multiple deployments of Microsoft Dynamics CRM, because each Microsoft Dynamics CRM deployment requires its own MSCRM_Config database.

D. Multiple instances of the MSCRM_Config database can exist on the same instance of SQL Server.



Answer: A,C

Reference:



http://technet.microsoft.com/en-us/library/gg584025.aspx



















QUESTION NO: 43



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







After installing Microsoft Dynamics CRM Server 2011 in ABC.com’s environment, you install Microsoft Dynamics CRM Report Extensions. You are you have been given the responsibility of creating reports for ABC.com’s Microsoft Dynamics CRM Server 2011 environment.





To do this, you have to install the Microsoft Dynamics CRM Report Authoring Extension. Which of the following statements are TRUE?





A. Microsoft Dynamics CRM Reporting Extensions must be installed in order to run Microsoft

Dynamics CRM 2011.

B. The Microsoft Dynamics CRM Reporting Extensions Setup includes the SQL data processing and Send data processing extensions.

C. Microsoft Dynamics CRM Reporting Extensions must be installed on the SQL Server Reporting

Services server.

D. Microsoft Dynamics CRM Reporting Extensions cannot be used in a in a multiple server configuration.



Answer: C

Reference:



http://msdn.microsoft.com/en-us/library/gg554674.aspx http://msdn.microsoft.com/en-us/library/gg554694.aspx











QUESTION NO: 44



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com makes use of Microsoft Dynamics CRM Server 2011. You have configured an organization that uses workflows and plug-ins to a great extent.





While doing routine monitoring, you notice the sluggish response times of the Workflows and plug- ins.





You are required to resolve this issue.







Which of the following actions should you take?







A. You should consider uninstalling unnecessary plug-ins.

B. You should consider configuring a NLB cluster.

C. You should consider configuring the use of Microsoft SQL Server database mirroring.

D. You should consider restricting the use of Workflows.





Answer: C Explanation:









QUESTION NO: 45

You work as an administrator at ABC.com. The ABC.com network consists of a single Active





Directory domain named ABC.com.







ABC.com has a network load-balanced cluster configured in their environment. You have received instructions to install specific Microsoft Dynamics CRM Server 2011 server roles on the servers in the network load-balanced cluster.





Which of the following actions should you take?







A. You should consider installing the Asynchronous Processing Service, and the Deployment Web

Service server roles.

B. You should consider installing the Deployment Tools, and the Organization Web Service server roles.

C. You should consider installing the Web Application Server, and the Organization Web Service server roles.

D. You should consider installing the Web Application Server, and the Discovery Web Service server roles.



Answer: C,D

Reference:



http://technet.microsoft.com/en-us/library/gg554772.aspx















QUESTION NO: 46



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







While deploying Microsoft Dynamics CRM Server 2011 in ABC.com’s environment, you receive instructions to configure a database mirroring solution that provides for automatic failover. The server hosting the Microsoft Dynamics CRM organization database, named ABC-SR13, runs SQL Server 2008 R2 Enterprise Edition. ABC.com has another two servers, named ABC-SR14 and ABC-SR15, which runs SQL Server 2008 R2 Enterprise Edition and SQL Server 2008 Workgroup edition respectively.





Which of the following actions should you take? (Choose all that apply.)







A. You should consider configure ABC-SR13 as the Primary database computer. B. You should consider configure ABC-SR14 as the Primary database computer. C. You should consider configure ABC-SR14 as the Mirrored database computer. D. You should consider configure ABC-SR15 as the Mirrored database computer. E. You should consider configure ABC-SR14 as the Witness computer.





F. You should consider configure ABC-SR15 as the Mirrored database computer.





Answer: A,C,F

Reference:



http://technet.microsoft.com/en-us/library/gg554822.aspx

















QUESTION NO: 47



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







You have recently installed Microsoft Dynamics CRM Server Online 2011 in ABC.com’s environment. You are now preparing to install Microsoft SQL Server 2008 Enterprise R2.





You then receive instructions to make sure that you are able to develop and view custom reports for Microsoft Dynamics CRM Server Online 2011.





Which of the following actions should you take?







A. You should include Business Intelligence Development Studio in the Microsoft SQL Server

2008 Enterprise R2 installation.

B. You should include Microsoft Dynamics CRM Reporting Extensions in the Microsoft SQL Server 2008 Enterprise R2 installation.

C. You should install Microsoft Dynamics CRM Report Authoring Extension on the server that hosts Business Intelligence Development Studio.

D. You should install Microsoft Dynamics CRM Report Authoring Extension on the server that hosts Microsoft Dynamics CRM Server Online 2011.



Answer: A,D

Reference:



http://msdn.microsoft.com/en-us/library/gg327981.aspx















QUESTION NO: 48



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.





After deploying Microsoft Dynamics CRM Server 2011, you are informed that you need make use of custom Fetch-based reports.





Which of the following actions should you take?







A. You should install Microsoft SQL Server Reporting Services 2005.

B. You should install Microsoft Dynamics CRM Report Authoring Extension on the server that hosts Business Intelligence Development Studio.

C. You should consider running the Microsoft Dynamics CRM Reporting Extensions Setup on a computer that has SQL Server 2008 Reporting Services installed.

D. You should install Microsoft Dynamics CRM Report Authoring Extension on the server that hosts Microsoft Dynamics CRM Server Online 2011.



Answer: C

Reference:



http://msdn.microsoft.com/en-us/library/gg554674.aspx

















QUESTION NO: 49



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







ABC.com has a Windows Server 2008 Enterprise (x64) SP2 server, named ABC-SR13, which has Active Directory Federation Services (AD FS) 2.0 installed. While installing Microsoft Dynamics CRM Server 2011 on ABC-SR13, you are instructed to make sure that Microsoft Dynamics CRM can be accessed by both internal and external users.





To achieve this, you first need to configure claims-based authentication for both internal and external users in Microsoft Dynamics CRM.





Which of the following actions should you take?







A. You should configure the Microsoft Dynamics CRM Server 2011 Web site to run on a Web site that does not make use of Secure Sockets Layer (SSL).

B. You should configure the Microsoft Dynamics CRM Server 2011 Web site to have multiple IIS

bindings.

C. You should create a new Web site for Microsoft Dynamics CRM Server 2011.

D. You should configure Microsoft Dynamics CRM Server 2011 to run on the default IIS Web site.





Answer: C





Reference:



http://technet.microsoft.com/en-us/library/gg188599.aspx















QUESTION NO: 50



You work as an administrator at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com.







After installing Microsoft Dynamics CRM Server 2011 in ABC.com’s environment, you are instructed to install Microsoft Dynamics CRM Reporting Extensions.





Which of the following options are TRUE with regards to Microsoft Dynamics CRM Reporting

Extensions?







A. You cannot install Microsoft Dynamics CRM Reporting Extensions on a server running

Microsoft SQL Server 2008 R2 Reporting Services.

B. You could install Microsoft Dynamics CRM Reporting Extensions on a server running Microsoft

SQL Server 2008 Reporting Services.

C. You should install Microsoft Dynamics CRM Reporting Extensions on the server that hosts the

Microsoft Dynamics CRM Server 2011 installation.

D. You should install Microsoft Dynamics CRM Reporting Extensions prior to installing Microsoft

Dynamics CRM Server 2011





Answer: B